Contact Us

Frequently Asked Questions

Inquiries about billing

Supercomputing services,
General Research Building 8F, Human Genome Center, the Institute of Medical Science, the University of Tokyo
4-6-1 Shirokanedai, Minato-ku, Tokyo 108-8639, JAPAN
E-Mail: support@hgc.jp
# Currently, we only accept e-mails.

Technical questions and applications

For technical questions or requests regarding the supercomputer SHIROKANE, please contact the following.

SHIROKANE Q&A
SHIROKANE Support Team
E-Mail: support@hgc.jp
# Currently, the SHIROKANE Q&A is the only contact for technical questions.

More information can be found at the Supercomputer Wiki.

Private enterprise use of SHIROKANE Supercomputing resources

Human Genome Center accepts consultations from companies involved in the field of life science (especially genomics) on the use of our computer resources as needed. Please take a look at this page for a brief guide. In addition to normal use, joint research is also possible. If you are a company that is considering it, please contact us at support@hgc.jp and include the following.

Company name: 
Department: 
Position: 
Name: 
Email address: 
Phone number: 
Required computer resources (CPU, Disk space etc): 
Content (Summary):